Absolutely! Each of our pieces is backed by a comprehensive 5-year warranty, encompassing replating, repairs, and complimentary resizing services. Simply present a valid proof of purchase to avail yourself of these benefits. Should you find yourself outside of the 5-year warranty period, fret not! We offer a lifetime repairs service for a nominal fee, which also includes a brand-new 5-year warranty extension. This ensures that you can enjoy continued peace of mind and impeccable service for the lifetime of your cherished piece.

We're thrilled to provide an expansive complimentary engraving service on a curated selection of pieces, offering a diverse array of fonts, motifs, emojis, as well as doodles and handwriting options. Keep an eye out for the distinctive quill icon to easily identify products eligible for engraving. It's important to note that engraved pieces are exempt from our standard returns policy unless deemed faulty; however, they still benefit from the protection of our comprehensive warranty. This ensures that your personalized treasures are safeguarded for years to come, guaranteeing both their sentimental value and physical integrity.

We extend a generous 100-day returns policy to our valued customers, with the exception of engraved or monogrammed products. Returns are free of charge for customers within the UK and US, ensuring a seamless and hassle-free experience. For our customers outside of these regions, we provide subsidized returns services to facilitate the process. To initiate a return, simply log into your online account and locate the corresponding order. Our user-friendly platform makes it easy to navigate the returns process and ensures that you receive the assistance you need every step of the way.